6/11/2023 0 Comments Open kn5 with simYou may have made an unintentional error entering the email address at the checkout if you never received an email.Ī: If you have opted Yes to receive product email updates (the checkbox at the sales checkout page), then you will receive email updates from us. For new purchases, please check your Spam folder. Q4: I have deleted or cannot find or never received my product emailsĪ: Request a new email and state for which purchase(s). Any product email will include the latest version of a product. Older versions may not be sophisticated enough to open the new packaging algorithms.Ī: Refer back to your original product emails received from to download the latest files. Q2: When I try to open the file, it gives an error.Ī: Ensure you are using the newest version of 7-zip or WinRar to open an file packages. Most issues where digital display items are missing or the car does not load are due to incorrect installation. Our Support is for your benefit and operates on a very strict no-nonsense policy.įor Product Support, please help us by reading the following mini-FAQ before emailing.Ī: RSS Product Installation Guide available here on YouTube Note: Our Support language is only in ENGLISH. ![]() Working times Monday-Friday 09:00 – 18:00 CET. Response times for genuine sales queries are up to 48 hours.
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